Terms and Conditions
We use Paypal's industry-leading secure system to process payments. You don't need
a Paypal account to pay this way. The system works just like any other merchant
payment system. Simply enter your credit card details and submit your payment. We
also accept bank transfers.
Payment must be made via bank transfer within 7 days of placing your order, else your
order will be cancelled. You must include your order number with your payment. Please
ensure your payment is made IN FULL and allows for any fees charged by your bank.
Bank transfers received without an order number or in the wrong amount may be
refused and returned to the sender. Orders paid by bank transfer will take an additional
24 hours to dispatch. The option to pay by bank transfer may be unavailable during
holidays and certain promotions.
Orders must be placed through our website at wwwphytosphera-azorica.pt. We also
accept payments by telephone and bulk orders by email. We strive to ship orders within
one business day of receipt, but during busy times it may take longer. Please see our
Delivery Information page for up-to-date shipping and turnaround times.
Once received, orders cannot be amended. We are unable to add items to paid orders.
Sampler packs are limited to three (3) per order.
Returns & Cancellations
We will accept returns of unused products within fourteen days of purchase. To return
a product, please contact us via email for instructions on how to handle the return. Do
NOT send any items back to us without prior arrangement. Your statutory rights are not
In the unlikely event you receive an incomplete, damaged or incorrect order, you must
notify us within 24 hours of receipt. In the event of damage, you must retain all
packaging. We will ask for photos in order to submit a claim to our carrier.
Cancellation must be made within fourteen days of ordering. Refunds for cancelled
orders will be provided within 30 days of cancellation. Return postage for any cancelled
order is the responsibility of the buyer.
While we strive to maintain the lowest possible prices at all times, it occasionally
becomes necessary for us to raise our prices based on the rising prices of our raw
materials. We reserve the right to do this without notice. Our prices are displayed both
with VAT of 18% and without VAT.
We are happy to ship internationally and strive to keep shipping fast and affordable.
For parcels being shipped within the Mainland EU, please allow up to ten (10) business
days for delivery. Non-EU shipments may take up to thirty (30) days due to customs
regulations in those countries. Phytosphera Azorica Unip., Lda. is not responsible for
any duties levied by customs.
Orders are shipped daily, Monday through Friday.
Please ensure your delivery address is correct as we cannot be responsible for parcels
delivered to an incorrectly provided address. There will will be an additional delivery
charge for parcels redirected to any address other than the delivery address provided
by the customer at checkout.
Our products are for external use only. While all of our fragrance oils are toiletry grade,
some can be harmful to skin and eyes in an undiluted from, so please take precautions
when handling them. Please be aware that fragrance oils are not perfumes and should
not be applied directly to skin. Refer to the MSDS for proper handling, disposal, and
safe usage limits.
Phytosphera Azorica Unip., Lda. accepts no responsibility for the mishandling or
misuse of any of our products. It is the buyer's responsibility to check documentation
before purchase and test compatibility before proceeding with manufacture using our
raw materials and/or packaging materials. Phytosphera Azorica Unip., Lda. cannot be
held liable for products made using our formulas, raw materials, or packaging
Photographs used on our website are used for illustrative purposes only, and no
guarantees are made on the basis of any of our photographs.
Please be aware that when buying goods on the internet, you are entering into a legally
binding contract. The contract between the customer and Phytosphera Azorica Unip.,
Lda. begins once an order has been paid for by the customer. If you feel you have
made an error when placing your order, please contact us so that we can make the
correction. Portuguese laws are applicable. To read the original version of the Terms
and Conditions please check here.